CONTACT US: 1 800 810 6673
Customer Call Center – Extended Holiday Hours
Thanksgiving Day 11/26: Closed
Friday 11/27: 5 AM – 6PM PT
Saturday 11/28: 8 AM – 5PM PT
Sunday 11/29: 8 AM – 5PM PT
Monday 11/30: 5 AM – 6PM PT
Customer Call Center – Normal Hours
Monday - Friday: 6am - 5pm PT
Saturday: 8am - 2pm PT
Sunday: Closed
As of 9/19/2020, we are unable to process orders via phone. We apologize for any inconvenience this may cause. If you need assistance using our website, we would be happy to assist.
Cyber Weekend FAQs
How can I change or cancel my order?
Once an order is placed, we have approximately 30 minutes to make certain changes. If you see an error in your order please call us immediately at 800-810-6673 and we will do our best to help! Please note that if you send us an email or contact us outside of business hours, we may not see it in time to make the change.
When will my package ship?
Due to increased traffic, please allow up to 5 business days for your order to ship. This processing time is included within the delivery window provided at checkout (10-12 business days for ground shipping).
Can I return my package after the holidays?
Yes! We have extended our return policy to allow for packages to arrive after the holiday season. Orders made between 11/24/20 and 12/25/20 will be accepted through 1/26/2021. For return instructions, see this page.
I placed my order before your Cyber Weekend sale started. Can I get a price adjustment?
We're sorry but we are unable to offer price adjustment for orders placed before the promotion started.
Email Us
Please email us at support@drmartens.com if you wish to contact customer support for product information or details concerning your online order. We'll be sure to get back to you as soon as possible.
Online Order Support:
Order Tracking | Shipping Policy | Return Policy | Product FAQ
Need some assistance?
We are always here to help! Here are some quick links to answers.
- DELIVERY – information on shipping and delivery
- RETURNS – information on our returns policy
- FAQ – frequently asked questions
If you wish to contact customer support for product information or details concerning your online order, please email us at support@drmartens.com. We'll be sure to get back to you as soon as possible.
Dr. Martens Retail Stores
Looking for information about Dr. Martens retail stores? Please click here.