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Dr. Martens AirWair USA LLC has created this privacy statement in order to demonstrate our firm commitment to privacy. Dr. Martens AirWair USA LLC does not sell, rent, or otherwise distribute individual user information to outside parties. The following discloses our information gathering and dissemination practices for this website: https://www.drmartens.com/us.

Your privacy is important, so we'd like to explain what information we collect when you visit Dr. Martens AirWair USA LLC (https://www.drmartens.com/us), why we collect it and how it is used. We'd also like to explain your options to access and control your information, our data security practices and other matters. This Policy is governed by our Terms of Service.

Your Consent to This Policy

By using our Site, you agree to this Policy. This is our entire and exclusive Privacy Policy and it supersedes any earlier version. Our Terms of Service take precedence over any conflicting Policy provision. We may change our Policy by posting a new version on our Site.

Special Note About Children

This Site is not intended for children, especially kids under 13. Children may use this Site only with the direct supervision of their parent.

What information do we collect from you and why?

If we collect personal information, you may later access and modify it, but you may not remove it from our system yourself. You may choose simply not to provide personal contact information by opting-out at the point of collection.

Certain Exceptional Disclosures

We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.

Information About 'Cookies' & Why We Use Them

Cookies are small files stored by your browser in your computer when you visit our Site. We mostly use "session cookies" that are automatically deleted after each visit. Cookies from our Site can't be read by other sites. Most browsers will accept cookies until you change browser settings to refuse them.

How We Protect Information We Collect

We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Length of Time We Keep Information

We generally keep user data on our server or in our archives for as long as we reasonably need it. We may alter this practice according to changing requirements. For example, we may delete some data if needed to free up storage space. We may keep other data for longer periods if the law requires it. In addition, information posted in a public forum could stay in the public domain indefinitely.

Data management requests are administered in an orderly manner to the extent feasible and within our direct control. Note: we have greater control over recently collected data than for archived data. Once data is removed from the system and archived, it may not be feasible to accommodate specific requests. In those cases, our general data retention policy applies.

Legal Disclaimer

This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Policy is governed by Oregon law, excluding conflicts of law principles. Any legal actions against us must be commenced in Oregon within one year after the claim arose or be barred.

Privacy Policy

This policy describes how Dr. Martens Airwair USA collects, uses, and shares personal information.

The Types of Information We Collect

The following provides examples of the type of information that we collect from you and how we use that information.

ContextAccount Registration
Types of DataWe collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in providing account relating functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.
ContextCookies and first party tracking
Types of DataWe use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in making our website operate efficiently.
ContextCookies and Third Party Tracking
Types of DataWe participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
ContextDemographic Information
Types of DataWe collect personal information, such as your age or location.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in understanding our users and providing tailored services.
ContextEmail Interconnectivity
Types of DataIf you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in understanding how you interact with our communications to you.
ContextEmployment
Types of DataIf you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.
Primary Purpose for Collection and Use fo DataWe use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations.
ContextFeedback/Support
Types of DataIf you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in receiving, and acting upon, your feedback or issues.
ContextMailing List
Types of DataWhen you sign up for one of our mailing lists we collect your email address or postal address.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in sharing information about our products or services.
ContextOrder Placement
Types of DataWe collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order.
Primary Purpose for Collection and Use of DataWe use your information to perform our contract to provide you with products or services.
ContextPartner Promotion
Types of DataWe collect information that you provide as part of a co-branded promotion with another company.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in fulfilling our promotions.
ContextSurveys
Types of DataWhen you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in understanding your opinions, and collecting information relevant to our organization.
ContextSweepstakes or Contests
Types of DataWhen you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in operating the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.
ContextVideo Footage
Types of DataWe may collect audio and visual information when you visit one of our stores.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in detecting security incidents, and protecting against malicious, deceptive, fraudulent, or illegal activity.
ContextWebsite interactions
Types of DataWe use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
ContextWeb Logs
Types of DataWe collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.
Primary Purpose for Collection and Use of DataWe have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.
ContextTypes of DataPrimary Purpose for Collection and Use of Data
Account RegistrationWe collect your name and contact information when you create an account. We also collect information relating to the actions that you perform while logged into your account.We have a legitimate interest in providing account relating functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.
Cookies and first party trackingWe use cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. We have a legitimate interest in making our website operate efficiently.
Cookies and Third Party TrackingWe participate in behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can provide advertising about products and services tailored to your interests on our website, or on other websites. We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
Demographic InformationWe collect personal information, such as your age or location. We have a legitimate interest in understanding our users and providing tailored services.
Email InterconnectivityIf you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases.We have a legitimate interest in understanding how you interact with our communications to you.
EmploymentIf you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment.We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations.
Feedback/SupportIf you provide us feedback or contact us for support we will collect your name and e-mail address, as well as any other content that you send to us, in order to reply.We have a legitimate interest in receiving, and acting upon, your feedback or issues.
Mailing ListWhen you sign up for one of our mailing lists we collect your email address or postal address. We have a legitimate interest in sharing information about our products or services.
Order Placement We collect your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order.We use your information to perform our contract to provide you with products or services.
Partner PromotionWe collect information that you provide as part of a co-branded promotion with another company.We have a legitimate interest in fulfilling our promotions.
SurveysWhen you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information.We have a legitimate interest in understanding your opinions, and collecting information relevant to our organization.
Sweepstakes or ContestsWhen you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected.We have a legitimate interest in operating the sweepstakes. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws.
Video FootageWe may collect audio and visual information when you visit one of our stores.We have a legitimate interest in detecting security incidents, and protecting against malicious, deceptive, fraudulent, or illegal activity.
Website interactionsWe use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser.We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud.
Web LogsWe collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors.We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.

Use and Processing of Information

In addition to the purposes and uses described above, we use information in the following ways:

  • To identify you when you visit our websites or our stores
  • To provide products and services or to process returns
  • To improve our services and product offerings
  • To streamline the checkout process
  • To conduct analytics
  • To respond to inquiries related to support, employment opportunities, or other requests
  • To send marketing and promotional materials, including information relating to our products, services, sales, or promotions
  • For internal administrative purposes, as well as to manage our relationships

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you complete an online purchase we may collect your information to perform our contract with you, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your order. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.

Sharing of Information

In addition to the specific situations discussed elsewhere in this policy, we disclose information in the following situations:

  1. Affiliates and Acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
  2. Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
  3. Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
  4. Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
  5. Partner Promotion. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by a third party partner the information that you provide will be shared with us and with them. Their use of your information is not governed by this privacy policy.
  6. Service Providers. We may share your information with service providers. Among other things service providers may help us to administer our website, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.

Your Choices

You can make the following choices regarding your personal information:

  1. Access To Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.
  2. Changes To Your Personal Information. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. Note that we may keep historical information in our backup files as permitted by law. If our website does not permit you to update or correct certain information contact us at the address described below.
  3. Deletion Of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
  4. Objection to Certain Processing. You may object to our use of your personal information by contacting us at the address described below.
  5. Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include "Do Not Track" instructions.
  6. Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.
  7. Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
  8. Handling of Requests. In some cases, we may limit or deny your request to access your data, delete your data, or revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity.

How We Protect Personal Information

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

Miscellaneous

The following additional information relates to our privacy practices:

  • Transmission Of Information To Other Countries. By submitting your personal information to us online you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States. If you would like more information concerning our attempts to apply the privacy principles applicable in one jurisdiction to data when it goes to another jurisdiction you can contact us using the contact information below.
  • Changes To This Privacy Policy. We may change our privacy policy and practices over time. To the extent that our policy changes in a material way, the policy that was in place at the time that you submitted personal information to us will generally govern that information unless we receive your consent to the new privacy policy.
  • Information for California Residents. California Civil Code 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether certain categories of information are “sold” or transferred for an organization’s “business purpose” as those terms are defined under California law. You can find a list of the categories of information that we share here. Please note that because this list is comprehensive it may refer to types of information that we share about people other than yourself. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for those parties to use for direct marketing please submit a written request to us using the information in the "Contact Information" section below.

Contact Information. If you have any questions, comments, or complaints concering our privacy practices, please contact us at the appropriate address below. We will attempt to respond to your requests and to provide you with addtiional privacy-related information:

uscompliance@drmartens.com
Dr. Martens Compliance Team
1 800 810 6673

To make a data request please complete this form.

If you are in the European Union, this version of the Dr. Martens website is not intended for you. Please select your current country from the dropdown menu at the top of the screen to view the website related to your country. From there you may view that website’s privacy policy. If you use the US version of the website regardless, you may have a right to lodge a complaint with your local supervisory authority.

Last Revised: December 2019
Effective Date: January 1st 2020