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EXTENDED HOLIDAY RETURNS: Orders placed through 12/25/22 will be accepted until 1/24/23.


Create your return label using the link above.


Package your item and add return label.


Drop off your package at the nearest UPS location.


You may return your unworn purchase made on up to 30 days from your order date.  We are not able to facilitate returns or exchanges made from third-party vendors or wholesalers.

All returns must be processed through our returns portal and must be in their original, unworn condition with the shoebox intact and tags attached.  We recommend returning your item in the container in which they were shipped.

If you would like to exchange for a new size or style, please start a new order and use the returns portal to return your unwanted product(s). Once we receive and process your return, you will be refunded to your original form of payment.*  We aim to process returns within three business days upon receipt to our warehouse.

Dr. Martens Retail Stores are unable to accept returns and exchanges for online purchases at this time. We apologize for the inconvenience.

*By using our return label, you agree that $7 will be deducted from your refund. This label will only facilitate a return within the United States. If your package is now outside of the United States, we are unable to provide a return label.  Please contact customer service for assistance.

Please keep your tracking number for reference. Once we receive your product at the warehouse, it can take approximately 2-3 weeks to process the return. You will receive an email confirmation when your account has been credited, less the $7 for return shipment. When the return is processed, it may take an additional 1-3 business days to see your credit post in the original form of payment.

If you have not received all items listed on this packing slip, please contact customer service immediately and do not dispose of any of your packaging as we may be unable to assist you further.

If for any reason you are not satisfied with your purchase, please contact us and we will provide you with further instructions on where returns should be shipped and your refund amount. Our partner Borderfree processes all refund amounts for returned items. The credit will be in the same currency, with the same exchange rate, as your original order.

Did you get a gift, and the size isn’t quite right or not the right style? Please contact customer service and we can assist you with a gift return. Upon confirmation of your order and receipt of the return, we will issue you a store credit to help you get a product you love. Eligible for purchases from the US website only.