Have a question about a return?
The Dr. Martens U.S. website www.drmartens.com/us/en is experiencing higher than normal volume of returns due to increased traffic from the Holiday season. Once we receive your product at the warehouse, it can take approximately 4-5 weeks to process the return. You will receive an email confirmation when your account has been credited, less the $7 for return shipment. When the return is processed, it may take an additional 1-3 business days to see your credit post in the original form of payment.
Please email us at firstname.lastname@example.org if you wish to contact customer support for product information or details concerning your online order. We are experiencing higher email volume and working to deliver an email response as soon as possible. Rest assured, your business is important to us and we are working hard to assist you as soon as possible.
Customer Call CenterCall Center Hours:
Monday-Friday: 7am-3pm PT
Saturday: 8am-12pm PT
Our call center is currently experiencing higher than average call volume. Call 1-800-810-6673 to connect to an agent. If your call cannot be completed, please try calling later, or send us an email at email@example.com.
In order to better assist customers through each of our contact channels, we've made the decision to reduce our call center hours. This will allow our customer service team to respond to email requests in a more timely manner and focus on callers who need urgent assistance. We apologize for any inconvenience this may cause and appreciate your patience while we work hard to assist everyone!
Online Order Support:As of 9/19/2020, we are unable to process orders via phone. We apologize for any inconvenience this may cause. If you need assistance using our website, we would be happy to assist.
Need some assistance?
We are always here to help! Here are some quick links to answers.
- DELIVERY – information on shipping and delivery
- RETURNS – information on our returns policy
- FAQ – frequently asked questions
If you wish to contact customer support for product information or details concerning your online order, please email us at firstname.lastname@example.org. We'll be sure to get back to you as soon as possible.
Dr. Martens Retail Stores
Looking for information about Dr. Martens retail stores? Please click here.