Please email us at email@example.com if you wish to contact customer support for product information or details concerning your online order. We are experiencing higher email volume and working to deliver an email response in within 3-5 business days. Rest assured, your business is important to us and we are working hard to assist you as soon as possible.
Customer Call CenterCall Center Hours:
Monday-Friday: 7am-3pm PT
Saturday: 8am-12pm PT
Our call center is currently experiencing higher than average call volume. Call 1-800-810-6673 to connect to an agent. If you cannot get through to that line, please try 1-866-206-5365. If your call cannot be completed, please try calling later, or send us an email at firstname.lastname@example.org.
In order to better assist customers through each of our contact channels, we've made the decision to reduce our call center hours. This will allow our customer service team to respond to email requests in a more timely manner and focus on callers who need urgent assistance. We apologize for any inconvenience this may cause and appreciate your patience while we work hard to assist everyone!
Have a question regarding shipping delays?
The Dr. Martens U.S. website www.drmartens.com/us/en is experiencing higher than normal volume due to increased traffic. Additionally, our shipping carrier may cause deliveries to be delayed. We are currently offering UPS Ground Shipping that arrives in approximately 7-10 business days and includes processing time. Please allow at least 1-5 business days for processing for your order to ship out. Packages are only delivered Monday through Friday. All orders are shipped via UPS, except those going to APO/FPO addresses and Puerto Rico. These will be shipped via UPS SurePost and the US Postal Service.
Online Order Support:As of 9/19/2020, we are unable to process orders via phone. We apologize for any inconvenience this may cause. If you need assistance using our website, we would be happy to assist.
Need some assistance?
We are always here to help! Here are some quick links to answers.
- DELIVERY – information on shipping and delivery
- RETURNS – information on our returns policy
- FAQ – frequently asked questions
If you wish to contact customer support for product information or details concerning your online order, please email us at email@example.com. We'll be sure to get back to you as soon as possible.
Dr. Martens Retail Stores
Looking for information about Dr. Martens retail stores? Please click here.