US Customers – Extended Holiday Returns
Orders placed between November 1st - December 25th, may be returned until January 31st, 2024.
Create your return label using the link above.
Package your item and add return label.
Drop off your package at the nearest UPS location.
You may return your unworn purchase made on drmartens.com up to 30 days from your order date for a refund.
All returns must be processed through our returns portal and must be in their original, unworn condition, with the shoebox intact and tags attached. We recommend returning your product in the container in which it was shipped to you.
We're unable to accept returns or exchanges made from third-party vendors or wholesalers, and online purchases cannot be returned or exchanged at Dr. Martens Retail Stores at this time. We apologize for the inconvenience.
Once we receive and process your return, you will be refunded to your original form of payment.* We aim to process returns within 3 business days after we receive your package. During periods of increased returns (January - March), processing may take up to 5 - 7 business days.
Expedited shipping costs will not be refunded upon return. If you didn't receive your package within the timeframe provided at checkout, please contact customer service.
As we’re unable to offer direct exchanges, if you would like a different size or style, please place a new order and use the returns portal to return your unwanted product.
*By using our return label, you agree that $7 will be deducted from your refund. This label will only facilitate a return within the United States. If your package is now outside of the United States, we are unable to provide a return label. Please contact customer service for assistance.
- Please contact customer service at to make a return.
Please keep your tracking number for reference. Once we receive your product at the warehouse, it can take approximately 2-3 weeks to process the return. You will receive an email confirmation when your account has been credited, less the $7 for return shipment. When the return is processed, it may take an additional 1-3 business days to see your credit post in the original form of payment.
If you have not received all items in your order, please contact customer service immediately and do not dispose of any of your packaging as we may be unable to assist you further.
If for any reason you are not satisfied with your purchase, please contact us and we will provide you with further instructions on where returns should be shipped and your refund amount. Our partner Borderfree processes all refund amounts for returned items. The credit will be in the same currency, with the same exchange rate, as your original order.
Did you get a gift, and the size isn’t quite right or not the right style? Please contact customer service and we can assist you with a gift return. Upon confirmation of your order and receipt of the return, we will issue you a store credit to help you get a product you love. Eligible for purchases from the US website only.