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During the Royal Mail strike periods, all orders will be shipped with DPD. We are working as hard as possible to minimise any impact to your order, however, please be mindful of possible delays. We also would recommend using our free returns service with Yodel during this period to try an minimise any delay in receiving your refund. Please follow the instructions on your return form.

For more information on planned strikes please see here


Please fill out the form below to get in touch with us. We aim to get back to you as soon as possible. Be mindful during busy periods this may take longer.

If you're contacting us regarding a recent order, please provide us with your order number.

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If you require an instant response, you can contact us on 020 39086901, our customer service hours are Monday to Friday 08:00 - 19:00.
Saturday and Sunday 11:00 - 17:00 inclusive of most bank holidays.
Dr. Martens does not charge for calls to its customer service phone lines. However, your telephone service provider may apply charges. Please consult your telephone service provider for these charges.