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Our stores are now temporarily closed, so we are extending our returns for in store purchases. You can return your purchase up to 30 days after the store reopens.

Please fill out the form below to get in touch with us. We aim to get back to you as soon as possible.

We're working hard to ensure all queries are responded to, and all orders dispatched on time. Please be mindful that due to the ongoing COVID-19 outbreak, our teams are working from home with limited resources, so there may be a slight delay in our response. We appreciate your patience and understanding.

If you're contacting us regarding a recent order, please provide us with your order number.


If you require an instant response, you can contact us on 020 39086901. Our opening hours are Mon. to Fri. 8:00 - 18:00 GMT - excluding UK bank holidays.
Dr. Martens does not charge for calls to its customer service phone lines. However, your telephone service provider may apply charges. Please consult your telephone service provider for these charges.