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DELIVERY INFORMATION

Free delivery for orders over £50.

UK Delivery (Excluding Channel Islands)

Standard Delivery

£3.95/Free over £50

3-5 Working Days

Next Day Delivery

£5.50

Next working day delivery (if placed before 5pm - Mon-Thu)

Saturday Delivery

£8.50

Saturday Delivery (If order is placed by Friday 3pm GMT)

 

*** Please note, during sale and busy periods, delivery may take longer ***

Dr. Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for our courier.

Next day and Saturday deliveries may be sourced from an alternative warehouse, which could cause delays to your order.  In this instance, we'll do our best to keep you informed.    

More Information
  • Standard Delivery - Orders will be delivered within 3-5 working days from the date your order is dispatched.

Important Delivery Information

  • We do not deliver to the Channel Islands, Canary Islands, Malta, PO Boxes or BFPO addresses.
  • Our Warehouse is closed Saturdays, Sundays and UK Bank Holidays.
  • Orders may be despatched for delivery early on occasions, depending on the rate of despatch in our warehouse.
  • You will receive an email to confirm when your order has been despatched.

Frequently Asked Questions

How does the UK Standard delivery work?

If you are choosing standard delivery, here's some more information to help you:

  • Standard delivery costs £3.95. You will however not be charged if your order is £50 or over.
  • You will receive a tracking number from our courier when your order is despatched.
  • During checkout, you are able to leave special delivery instructions, such as leaving the item with a neighbour or in a safe place.
  • If you are not available, then our courier will leave a calling card, where you can rearrange delivery or get information to collect your parcel.

Please note, during Sale and busy periods, deliveries may take longer.

Dr. Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for our courier.

I missed my UK delivery, what can I do?

Our courier should leave a calling card with instructions whether your order was delivered to a neighbour or if you need to pick it up from your local Post Office branch.

Can I change my delivery date/address?

Unfortunately we cannot amend an order once it has been placed.

If you're not around when we first try to deliver, our courier will leave your parcel with a neighbour. Alternatively, they will leave a calling card which will confirm the Post Office branch you need to pick up your order from.

Why is my order being sent as two packages?

Usually, your order will be sourced from the same warehouse and delivered together. However, to ensure you can order any product we have in stock, some items may shipped from different locations. If that’s the case, you’ll still receive tracking information about your deliveries, they may just be sent to you separately.

If you have any question about your delivery, don’t hesitate to contact us using our contact form.

I have paid for Next Day Delivery, but I have received only part of my order, what should I do?

To ensure a better quality of service, some items will be sourced from alternative warehouses resulting in a split order. You will receive separate information from our selected carriers containing the tracking information for each parcel.

Please reach out to us if you have not received communication about your delivery using our contact form.

What if my order hasn't arrived?

We are sorry that your order has not arrived.

Please contact us with your order number and delivery details at 0845 437 3141. We will be more than happy to look into this for you!

Please note that our opening hours are Mon - Fri, 8:00 - 18:00 GMT (this excludes bank holidays and weekends).