FREQUENTLY ASKED QUESTIONS
Clearpay is a payment service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic instalments made every 2 weeks without any interest.
Just shop on drmartens.com/uk and check out as normal. At checkout, choose the Clearpay payment method. You will be directed to the Clearpay website to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log in to your Clearpay account. Then complete your order – easy. Please note, all items in your shopping bag must be eligible for Clearpay and the shopping value must be between £50 and £1000
To use Clearpay, you need to have a debit or credit card, be over 18 years of age, have a valid and verifiable email address and phone number and be a UK resident. All items in your shopping bag must be eligible for Clearpay and the shopping value must be between £50 and £1000. If you haven't used Clearpay before and you're shipping to a different address to your billing address, the payment may be declined.
Clearpay customers make their first payment at the time of purchase, the remaining three payments are deducted every 2 weeks automatically from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date.
As soon as you miss a payment, Clearpay will immediately stop you from making any further purchases with Clearpay. Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee for a missed payment that is not resolved. This will be an initial £6 and a further fee of £6 if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. Please see Clearpay Terms of Service here.
Yes, you may also use a gift card or promotional code with Clearpay to pay for your purchase.
Clearpay returns follow our standard return process. Click here to view our returns FAQs. Please note, refunds for Clearpay will be refunded from Dr. Martens to Clearpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your Clearpay online account.