12.1 A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This clause does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
12.2 Each Contract shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts. Where national regulatory authorities have jurisdiction over the contents of this Website, drmartens.com has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Website is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Website complies with the regulatory regime of countries from which the pages in this Website should not be accessed.
13.2 drmartens.com is the sole owner of the information collected on this Website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. drmartens.com, collects information from our users at several different points on our Website unless we are legally entitled or required to do so, or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of other users of this Website. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes without your express permission.
13.3 Information collected
We may collect the following data from you:
13.3.1 information that you provide to us when setting up or amending an account with us. For example, your name, address, various delivery addresses, email address, contact telephone numbers password, password question and answer, and card details which can be used when you subsequently place an order;
13.3.2 information that you provide to us when placing an order online or by filling in any online registration form which we may make available on our Website. For example, your name, email address, payment address and card details which are essential for processing an order;
13.3.3 information which you voluntarily disclose to us by email or other means;
13.3.4 information about your computer including, where available, your IP address, operating system and browser type;
13.3.5 information about your internet usage obtained using a cookie file which is stored on the hard drive of your computer. For full details please see our 'Privacy and Cookie' policy.
13.4 Surveys and Contests
From time-to-time our Website requests information from its users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website.
13.5 Uses made of the information
We use information held about you in the following ways:
13.5.1 internal analysis purposes within our group of companies;
13.5.2 to create and maintain your account with us;
13.5.3 to comply with our obligations following your order as set out in our terms and conditions of sale;
13.5.4 to provide regular updates and newsletters in respect of our products and services;
13.5.5 to ensure that content from our Website is presented in the most effective manner for you and for your computer;
13.5.6 to administer and otherwise perform our obligations in relation to the goods and/or services which we have agreed to provide to you. For example, we may use an outside carrier company to deliver orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes;
13.5.7 to provide you with information and services including any marketing that you have requested from us and otherwise to respond to queries which you may submit;
13.5.8 to allow you to participate in interactive features of our Website where you have chosen to do so;
13.5.9 to notify you about changes to our Website;
13.5.10 to offer you products and services provided by us or any other company within the same group of companies. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information, we are entitled to do so.
13.6 Correcting/Updating Personal Information
If a user's personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us. This can easily be done by emailing Customer Services at email@example.com.
13.7 Third parties who may use the information
We may pass your data to third parties for the purposes of processing credit or debit card payments and processing your orders. We may also use your data or permit selected third parties to use your data to provide you with information about products or services which may be of interest or benefit to you; to conduct market research.
13.8 Your consent
During the online ordering and/or registration process you will be given the opportunity to withdraw your consent to either:
(a) our contacting you to offer you promotional goods and services; and/or
(b) our passing information about you to third parties who may offer you goods or services which they believe you may be interested in.
13.9.1 We use "cookies" and we obtain certain types of information when your Web browser accesses our Website. Although we will not be able to provide you with a personalised experience at our Website if we cannot recognise you, we want you to be aware that these tools exist.
13.9.2 Cookies must be allowed in your browser for you to use the features of our website. All information stored in cookies is for the sole use of drmartens.com, the information is encrypted and will not be shared with any third party. Cookies allow you to take full advantage of some of our Website's most useful features and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
13.10.1 At drmartens.com, we realise how important it is to securely store any information that you provide us. Our site (drmartens.com) currently uses high-level Secure Socket Layer (SSL) encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this in the future if we feel you will benefit from greater security whilst using our Website.
13.10.2 You can tell whether a webpage is secure as 'https' will replace the 'http' at the front address bar of your browser window, also a small locked padlock will appear in your browser window.
13.10.3 While we currently use SSL encryption to protect sensitive information online, we also protect your information off-line. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer services representative) are granted access to your personal information. The servers on which we store your personal information are kept in a secure environment.
13.11 Verified by Visa and Mastercard® SecureCode™
13.11.1 To give you even more confidence in shopping online with drmartens.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing credit/debit card accounts against unauthorized use when you shop with us.
13.11.2 To use this service, you must first register with the bank or other organisation that issued your card.
Visit the Verified by Visa website
Visit the Mastercard® SecureCode™ website
13.11.3 Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the checkout when the card is being processed to provide this password each time you make a purchase.
13.11.4 Please note: Your Verified by Visa and Mastercard® SecureCode™ password is related to your credit/debit cards and is not your drmartens.com customer account password. drmartens.com does not have access to your Verified by Visa or Mastercard® SecureCode™ password.
13.12.1 Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
13.12.2 drmartens.com will never ask you to send any personal details via email. Should you receive an email claiming to be from drmartens.com, Airwair International Limited or R Griggs Group Limited requesting this kind of information please do not respond but contact us immediately.
Dr Martens e-Commerce Team
Customer Service Department
Airwair International Limited