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Terms and Conditions

These terms and conditions set out the basis on which you can visit and use the website. Please read them carefully as they contain important information. ("website") is owned and operated by AirWair International Limited and Dr. Martens AirWair USA LLC ("AirWair"). All sales, deliveries, and customer support via this website are fulfilled by a 3rd party service provider, UK Boots & Shoes Inc., 6565 St Hubert St, Montreal, QC, H2S 2M5, Canada ("UK Boots & Shoes"). UK Boots & Shoes is the supplier and merchant of record for all sales on the website and is responsible for any disputes related to this website and for all matters concerning or related to order, sales, fulfilment, deliveries, non-deliveries, re-deliveries, returns or refunds, and to facilitate the return or refund of defective products.

In these terms, unless the context requires otherwise:

"Contract" means each contract for the supply of goods by us into which these terms and conditions of use shall be incorporated.

"Card" means the credit or debit card which you use to make payment for the goods.

"Goods" means the goods which we supply in accordance with these terms and conditions of use.

"Order" means a purchase order in respect of the goods.

Your use of this website is subject to these terms and conditions of use, privacy policy, and cookies policy. AirWair may modify these terms and conditions of use from time to time, so please check back often. If you do not agree to these terms and conditions of use or any revision, you must immediately stop using this website.

AirWair reserves the right to withdraw or amend this website without notice. Neither AirWair or UK Boots & Shoes will be liable if, for any reason, this website is unavailable at any time, or for any period of time. From time to time, AirWair may restrict access to some part of or the entire website. AirWair reserves the right to suspend, restrict, or terminate your access to this website at any time without notice. There may be legal notices on other areas of this website which relate to your use of this website, such as the privacy policy and cookies policy, all of which will, together with these terms govern your use of this website.

AirWair may from time to time make available services on the website which require registration. Information that you provide on this website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

By using this website you are agreeing to arbitration of any claims relating to or arising out of your use of this website. You are waiving important rights, including the right to a jury trial. If you do not agree to these terms and conditions of use or any revision you must immediately stop using this website.

This clause does not apply to visitors where prohibited by law.

Canadian Non-Commercial Use

This website is solely for the use of Canadian residents for the purchase and delivery of products to Canadian addresses. The website is for your personal, non-commercial use. The use of this website outside of Canada is at your own risk and you are responsible for complying with all applicable laws. Shipments will not be made outside of Canada.

Order Process

Where an order form exists, UK Boots & Shoes will request information from the user as required. Here a user must provide contact information (such as name, delivery address, telephone number) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer orders. If UK Boots & Shoes has trouble processing an order, this contact information is used to get in touch with the user.

When you place an order online you will be taken through a secure checkout process and up to the point at which you click on 'Place Order' on the final page of the checkout process you are able to add/amend/delete any items that you have placed in your basket.

Acknowledgement and Acceptance of Your Order

If you have supplied an email address, UK Boots & Shoes will send you a confirmation of receipt of your order email once you submit your order and then you will be sent another email on dispatch of your goods. All orders placed on the website will be subject to acceptance in accordance with these terms and conditions of use. Acceptance of your order and the completion of the contract between you and UK Boots & Shoes will take place upon dispatch to you of the goods ordered.

Any offers for goods at discounted prices, including those detailed on the website, may be made available from time to time for you to order (subject to acceptance) for a limited period of time as stated in that offer.

AirWair has taken every care in the preparation of the content of this website, and in particular to ensure that (i) prices quoted are correct at time of publishing, and (ii) the goods have been fairly described. However, please note that UK Boots & Shoes may only accept orders if there are no material errors in the description of the goods or their prices as advertised on this website.

Non-Acceptance of an order may be as a result of one of the following:

  • One or more of the goods you ordered are unavailable. UK Boots & Shoes will inform you as soon as possible if the goods you have ordered are not available;
  • UK Boots & Shoes' inability to obtain authorisation for your payment. UK Boots & Shoes may contact you to check your credit cart details;
  • The identification of a pricing or product description error as referred to above;
  • You not meeting the eligibility to order criteria as set out in these terms and conditions of use.


Subject to delivery charges, the prices stated at the time UK Boots & Shoes receives your order are the prices you pay except where an error in the price of the goods you have ordered is discovered. In this event, UK Boots & Shoes will inform you as soon as possible after receiving your order and give you the option of reconfirming the order at the correct price or cancelling it. If UK Boots & Shoes is unable to contact you, UK Boots & Shoes will treat your order as cancelled.

All prices are displayed on the website in Canadian dollars (CAD) and exclude all sales taxes and shipping fees, if applicable, which sales taxes shall be charged at the prevailing rate in the provinces of Canada.

Pricing and promotions: on occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in Dr. Martens stores. Neither AirWair or UK Boots & Shoes is under an obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, Dr. Martens stores are under no obligation to honour any website price or promotion in the event that they differ from those in-store. Prices that are reduced for sales and promotions are only valid for the specified period. AirWair reservesthe right to adjust prices, offers, goods and specifications of goods on the website at our discretion at any time before (but not after) UK Boots & Shoes accepts your order.

Method of Payment

You can pay using your credit card or debit card that is either a Visa or Mastercard. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement.

You can pay using PayPal.

UK Boots & Shoes is unable to accept payment by cheque, American Express, Style cards, cash, postal orders or gift vouchers.

Credit card fraud is illegal and will lead to prosecution in all cases.

AirWair and UK Boots & Shoes will make every effort to ensure that goods displayed are available to order, however where any of the goods contained within an order are out of stock, UK Boots & Shoes will contact you to explain the situation and confirm the refund process.

Ownership of the goods you order on the website shall pass to you on delivery provided that UK Boots & Shoes have processed and received payment in full for such goods.