CA Customers – Extended Holiday Returns
Create your return label using the link above.
Package your item and add return label.
Drop off your package at the nearest UPS location.
You may return your unworn purchase made on drmartens.com up to 30 days from your order date for a refund.
All returns must be processed through our returns portal and must be in their original, unworn condition, with the shoebox intact and tags attached. We recommend returning your product in the container in which it was shipped to you.
We're unable to accept returns or exchanges made from third-party vendors or wholesalers, and online purchases cannot be returned or exchanged at Dr. Martens Retail Stores at this time. We apologize for the inconvenience.
Once we receive and process your return, you will be refunded to your original form of payment.* We aim to process returns within 3 business days after we receive your package. During periods of increased returns (January - March), processing may take up to 5 - 7 business days.
Expedited shipping costs will not be refunded upon return. If you didn't receive your package within the timeframe provided at checkout, please contact customer service.
As we’re unable to offer direct exchanges, if you would like a different size or style, please place a new order and use the returns portal to return your unwanted product.
*By using our return label, you agree that $15 will be deducted from your refund. This label will only facilitate a return within Canada. If your package is now outside of Canada, we are unable to provide a return label. Please contact customer service for assistance.
Did you get a gift, and the size isn’t quite right or not the right style? Please contact customer service and we can assist you with a gift return. Upon confirmation of your order and receipt of the return, we will issue you a store credit to help you get a product you love. Eligible for purchases from the Canada website only.