General Returns Policy
The Dr. Martens Canada Website (https://www.drmartens.com/ca/en_ca/) is owned and operated by AirWair International Limited and Dr. Martens AirWair USA LLC. All sales, deliveries, returns and customer support via this website are fulfilled by a third party service provider, UK Boots & Shoes Inc.
- The Dr. Martens Canada website offers refunds rather than exchanges. That way, you can re-order any style, color, or size that you want, and at any time you want.
- You have 30 days from the day your item is shipped to initiate a return.
- All items must be received in their original, unworn condition and must include all original packaging*.
*: Please note that the original Dr. Martens shoe box should be enclosed within another bag/box before returning, as to preserve the quality of the original packaging. You may re-use the packing bag from the original shipment, or another form of packaging (plastic, paper, etc.), so long as it adequately protects the original shoe box.
Packages returned with shipping labels or tape attached directly to the shoe box will be denied.
- We only accept returns on items purchased from the Dr. Martens Canada website.
- A refund will be issued for the purchase price, plus the original shipping charge if applicable.
- Credit will only be applied to the original credit card account used for purchase.
- You are responsible for return shipping costs.
- Please send your return via prepaid carrier. It is strongly recommended that you use a carrier that has a tracking number service and signature as we are not responsible for packages lost in transit.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
- Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
- You will receive a confirmation email when your account has been credited.
30 Days Return Policy: Detailed Instructions
In order for a refund to be made, the products returned must be in unworn, perfect, re-sellable condition. Please make certain to send your return via prepaid courier and use a service that employs a tracking number system. Make sure to enclose a copy of your order number, full name and email.
Please let us know the reason for the return:
- Size too large
- Size too small
- Did not fit as expected
- Item not as described or pictured
- Incorrect item received
- Order arrived late
- Item was damaged
- Unwanted gift
- Change of mind
- Other (please specify)
Once we receive your return and the products have passed inspection, a full refund will be issued within 5 business days.
We do not offer exchanges. We have found that it is easier for both parties if a refund is made on the return, then the customer may make a new purchase for a replacement product.
You may return your merchandise for a refund by shipping it to the following address:
UK Boots & Shoes Inc.