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COVID 19 INFORMATION

What measures is Dr. Martens taking to support its employees and customers?

We recognise this is a difficult and uncertain time for our colleagues and wearers. Our priority is their health and safety, and we're doing all we can to minimise the potential spread of the virus.

Following the latest advice from government and health authorities, we have opened some of our UK stores. We've asked all store leaders to continue making contingency plans for the safety and wellbeing of our customers and staff. We've enhanced cleaning schedules at our workplace and retail environments, and antibacterial gels have been made available wherever possible. We've also enhanced health and safety measures across our manufacturing sites and distribution centres.

Head office employees have been equipped with all the necessary tools to work from home. Employees who have been advised to self-isolate and who are unable to work from home, such as our cobblers or distribution centre staff will be paid.

We're closely monitoring updates from local governments, health authorities and the World Health Organisation to ensure we are up-to-date with the latest advice on how we can best support our customers and employees.

When will my local store be open again?

We are currently following the advice of local and health authorities. Our stores in England, Wales, Scotland and Northern Ireland have reopened. Please refer to our Store Locator page for the latest updates in your area.

Our online store is open as usual.

We’re sorry for any inconvenience this may have caused, but the safety of our customers and our colleagues is our number one priority.

I made a purchase in store that I wish to return but then the store closed, what can I do?

Your in-store purchase can be returned up to 30 days after the last UK store reopens.

What measures are you putting in place to protect staff and customers in-store?

As always, the safety of our teams and customers is our number one priority. Our stores are following the local government safety guidelines on social distancing and limiting numbers as well as freely available hand sanitiser for all shoppers. Gloves and masks are available to those who request them. If you’re visiting one of our stores, please keep an eye out for signs outside for full details, and respect the safety measures when shopping. We’ll also be running an enhanced cleaning schedule in all our stores.

Are you taking extra measures to keep your stores clean?

Across all of our working locations, we're taking increased health and safety measures to ensure that we protect our colleagues and our consumers.

Compulsory masks and handwashing have been issued across our factories and distribution facilities, and we have taken steps to enhance the cleaning schedules of our workplace and retail environments. Each store has an enhanced cleaning schedule and will be performed before the store opens and throughout the day. Hand sanitiser will be available for all shoppers, as well as gloves if requested. Disposable socks will also be provided for visitors to try on any footwear.

What social distancing measure will be in place in-store?

The safety of our teams and shoppers is our number one priority, and we’ll be following the local government guidelines on social distancing and limited numbers. If you’re visiting one of our stores, please keep an eye out for signs outside for full details, and respect the safety measures when shopping.

Will I have to queue to get into the store?

In order to maintain social distancing measures, we’re limiting the number of people allowed in our stores at any one time, and this may mean you have to queue to get in. We apologise for any inconvenience, but the health and safety of our teams and customers is our number one priority at this time. Please also respect social distancing while queueing.

Have store opening times changed?

Due to the ongoing COVID-19 outbreak, some store times may have changed. Please see our Store Finder page for the latest updates.

Will it be safe to try on your products?

We're taking every precaution to ensure our products are safe to try on. Shoppers are encouraged to use sanitiser when they enter the store, and disposable socks will also be provided to try on any footwear.

Will I be able to pay using cash in-store?

You can use cash to pay in-store. However, to minimise contact and support social distancing measures, we are encouraging card payments at this time.

Can I still purchase Dr. Martens products online?

Yes, our online store is open as usual.

I’ve ordered a product online; will it be impacted by the virus?

Our website is running, and our team is working hard to ensure that orders are processed as usual.

Are Dr. Martens factories in the UK and Asia still open?

Our factories are up and running as usual.

Across all of our working locations, we're taking increased health and safety measures to ensure that we protect our colleagues and our consumers.

Compulsory handwashing is in place across our factories and distribution facilities, and we have taken steps to enhance the cleaning schedules of our workplace and retail environments. Antibacterial gels have also been made available wherever possible.

Are your retail employees receiving paid leave while a Dr. Martens store is closed?

Employees who work in our stores that are closed will be paid during this time.

If a Dr. Martens employee is forced into self-isolation, will they be receiving paid sick leave?

In the instance that any of our employees are required to self-isolate, we will support their wellbeing and the health of those around them.

Employees who have been advised to self-isolate and who are unable to work from home, such as our factory or distribution centre staff, will be paid.

To what extent is Dr. Martens working with the local authorities on identifying those who may have been exposed?

We are closely monitoring updates from local governments, health authorities and the World Health Organisation to ensure we are up-to-date with the latest advice on how we can best support the DM's community.

We've asked all other store leaders to continue making contingency plans for the safety and wellbeing of our customers and staff. We've enhanced cleaning schedules at our workplace and retail environments, and antibacterial gels have been made available wherever possible.

Head office employees have been equipped with all the necessary tools to work from home. Employees who have been advised to self-isolate and who are unable to work from home, such as our factory and retail staff, will receive paid sick leave.

In the event that an employee has travelled to a heavily impacted area or been in contact with someone who has returned from these regions, they have been instructed to reach out to their team leader or HR head so that they can formulate a contingency plan.