DELIVERY INFORMATION

Free delivery for orders over £50.

UK Delivery (Excluding Channel Islands)

Standard Delivery

£3.95/Free over £50

3-5 Working Days

Next Day Delivery

£5.50

Next working day delivery (if Placed before 6pm - Mon-Thu)

Saturday Delivery

£8.50

Saturday Delivery (If order is placed by Friday 3pm GMT)

Shoe care and Laces

Free

3-5 Working days

*** Please note, during sale and busy periods, delivery may take longer ***

Dr. Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for our courier.

More Information
  • Standard Delivery - Orders will be delivered within 5 working days from the date your order is dispatched.
  • Next Day Delivery – Orders will be despatched the same working day if placed before 6pm. Orders placed after 6pm will be delivered the following working day.
  • Saturday Delivery – Orders will be despatched on Friday if placed before 3pm on Friday. Orders placed after 3pm on Friday will be delivered the following Saturday.

Important Delivery Information

  • We do not deliver to the Channel Islands, Canary Islands, Malta, PO Boxes or BFPO addresses.
  • Our Warehouse is closed Saturdays, Sundays and UK Bank Holidays.
  • Orders may be despatched for delivery early on occasions, depending on the rate of despatch in our warehouse.
  • You will receive an email to confirm when your order has been despatched.

Frequently Asked Questions

How does the UK Next Day Delivery work?

If you are choosing our UK Next Day Delivery option, here's some more information to help you:

  • Orders placed before 6pm GMT Mon-Fri will be despatched the same day and delivered the next working day.
  • UK Next Day Delivery costs £5.50.
  • You will receive a tracking number and text notification from our courier when your order is despatched.
  • During checkout, you are able to leave special delivery instructions, such as leaving the item with a neighbour or in a safe place.

However, Next Day delivery is not available to a small number of postcodes:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PA60-78, PH42-44, ZE1-3

Please note, During Sale and busy periods, deliveries may take longer.

Dr. Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for our courier.

How does the UK Saturday Delivery Work?

If you are choosing our UK Saturday delivery option, here's some more information to help you:

  • Orders placed before 3pm GMT on Friday will be despatched for delivery on Saturday.
  • Saturday Delivery costs £8.50.
  • You will receive a tracking number and SMS notification from our courier when your order is despatched.
  • During checkout, you are able to leave special delivery instructions such, as leaving the item with a neighbour or in a safe place.

Dr. Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for our courier.

How does the UK Standard delivery work?

If you are choosing standard delivery, here's some more information to help you:

  • Standard delivery costs £3.95. You will however not be charged if your order is £50 or over.
  • You will receive a tracking number and SMS notification from our courier when your order is despatched.
  • During checkout, you are able to leave special delivery instructions, such as leaving the item with a neighbour or in a safe place.
  • If you are not available, then our courier will leave a calling card, where you can rearrange delivery or get information to collect your parcel.

Please note, during Sale and busy periods, deliveries may take longer.

Dr. Martens are not responsible for any parcels that go missing/are stolen as a result of the delivery instructions that are left for our courier.

Do you deliver on weekends?

We do not deliver on Sunday or Bank Holidays. You can however, choose our Saturday delivery option when placing your order.

I placed my order at the weekend, will I receive it on Monday?

No, any order placed after 3pm on Friday will not be despatched until Monday. You will receive your tracking information on Monday afternoon and this will be valid from midnight. You can then track your parcel as normal.

I missed my UK delivery, what can I do?

Our courier should leave a calling card with instructions whether your order was delivered to a neighbour or if you need to pick it up from your local Post Office branch.

Can I change my delivery date/Address?

Unfortunately we cannot amend an order once it has been placed.

If you're not around when we first try to deliver, our courier will leave your parcel with a neighbour. Alternatively, they will leave a calling card which will confirm the Post Office branch you need to pick up your order from.

Why was my order not delivered on Saturday if I paid for Saturday delivery?

We work hard to make sure that your order is despatched within the timescales provided, but during busy and sale periods we cannot guarantee that the order will be despatched in time and some deliveries can take longer.

Your order must be placed before 3pm on Friday to receive your order on Saturday.

What if my order hasn't arrived?

We are sorry that your order has not arrived.

Please contact us with your order number and delivery details at 0845 437 3141. We will be more than happy to look into this for you!

Please note that our opening hours are Mon - Fri, 8:30 - 18:00 GMT (this excludes bank holidays and weekends).