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Shipping


General Shipping Policy

The Dr. Martens U.S. website www.drmartens.com/us/en offers various shipping methods. We want to get you your order as soon as possible. That’s why we make every effort to process your order quickly so you can put our products to good use. Please allow at least one (1) business day for processing. Packages are delivered Monday-Friday.  Your carrier (FedEx or UPS or US Postal Service) will be automatically selected based on the shipping address and cannot be changed. Your carrier will be listed on your shipment confirmation email. 

  • APO/FPO address and Puerto Rico shipped via UPS SurePost and the US Postal Service and may take approximately 3 to 8 weeks to arrive. Check your confirmation email for tracking and timelines details. 

  • All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas.

  • During periods of increased traffic such as the holidays, packages may require more than one(1) business day to process the shipment. Please allow up to five (5) business days during such periods.

Dr. Martens and our carriers will not be shipping or delivering on the following dates in 2021. Please consider this when making your purchase and selecting your shipping timeline.

  • Thanksgiving Day - November 25, 2021
  • Christmas Day - December 25, 2021
  • New Year’s Day - January 1, 2022

Shipping and Handling Fees

Within the 48 contiguous states:


Service Level Qualifications   Timeline    Cost

UPS or FedEx Ground 

Orders under $50 

5-7 business days  

$5.00  

UPS or FedEx Ground  

Orders $50 or more

5-7 business days

FREE 

Next Day Shipping

Requested at checkout  1-2 business days $29.95

2nd Day Shipping

Selected at checkout 2-3 business days $24.95

3 Day Shipping

Selected at checkout 3-4 business days $9.95

To Alaska and Hawai'i:


Service LevelQualifications  Timeline   Cost

UPS or FedEx Ground 

Orders under $50 

5-7 business days  

$5.00  

UPS or FedEx Ground  

Orders $50 or more

5-7 business days

FREE 

Next Day Shipping

Requested at checkout 1-2 business days$39.95

2nd Day Shipping

Selected at checkout2-3 business days$34.95

3 Day Shipping

Not available

MISSING OR DAMAGED PACKAGES

If your package was marked as delivered but has not been received, please contact customer service as soon as possible. We will contact your carrier on your behalf and initiate a lost package investigation. This investigation may take up to 10 business days to conclude. Once the investigation concludes, we will either send you an expedited replacement package at no cost or process a full refund.

If you have not received all items listed on your packing slip, please contact customer service immediately and do not dispose of any of your packaging as we will be unable to assist you further. Upon receiving pictures of the packaging, we will contact your carrier to open a damaged package investigation which may take up to 10 business days to conclude.


INTERNATIONAL CUSTOMERS

Please check our international website https://www.drmartens.com/intl/en for delivery estimations in checkout. Delivery options and estimates vary from country to country. Shipping costs are based on the item(s) in the order, the carrier selected, as well as any applicable duties and taxes for your country, so we're not able to provide a figure. However, you'll be able to fully review delivery costs and options before placing your order.

As a precaution against fraud, we are unable to ship packages to freight forwarding addresses. We reserve the right to cancel any order shipping to a known freight forwarding address. If you are outside the United States, please consider using our international site to place your order.