Dr. Martens recalls 1460 Vegan boot (Product codes: Cherry Red 14585 GVQ GVR GVS; Purple 17530 GVQ GVR GVS; Navy 14585 GVQ GVR GVS)
We have established that a textile used in the lining of the tongue of a small number of products from our Vegan range made in one factory contains traces of a restricted substance which is above specified limits and may present a potential health risk under certain conditions.
As the impacted products do not meet required specifications, we are recalling them and are asking customers to return them to us for a full refund or a replacement.
If you are affected, please contact us on one of the telephone numbers below or by email at firstname.lastname@example.org to arrange for a refund or a replacement, or return your boots to your local Dr. Martens store if this would suit you better.
In making our product we pride ourselves on setting the highest standards and are disappointed that they have not been met on this occasion. We are sorry for any inconvenience caused, but hope you'll understand that customer safety and the integrity of our products is our highest priority.
|Italy||Freephone: 800 985 541|
|France||Freephone: 0805 638 372|
|Germany||Freephone: 0800 589 5349|
|Netherlands||Freephone: 0800 343 4367|
|Other||+44 203 908 6901|
The impacted batches are shown below: