Need some help?
Use the links below to find answers to the most commonly asked questions.
How does next day delivery works?
Who will delivery order?
Can I upgrade my delivery option once the order has been placed?
Why was my order not delivered on Saturday if I paid Saturday delivery?
How to return my order?
How long will my return take?
Can I return my order to a Dr.Martens store?
Am I able to return my item for an exchange rather than a refund?
Size & Fit
Size guide tables
Is there a comfort Guarantee?
How do I clean my Dr Martens?
Will all the pairs of boots and shoes look the same?
How do I place a telephone order?
Can I amend/cancel my order?
What are my payment options?
How do I change the currency?
What are the benefits to having a Dr Martens account?
How secure is my account information?
My soles are worn out, can you replace them?
How can I close my Dr Martens account?
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That's right, students can benefit from 10% Student Discount - and it couldn't be easier. For instant access to this discount simply register and verify your student status with UNiDAYS.
Find a store
If you can't find the answer you are looking for or if you would prefer to talk to us call customer services on:
020 390 86901.
Our standard working hours are:
Monday to Friday
8am - 6pm
Alternatively you can use our contact form.