CHRISTMAS DELIVERY & RETURNS INFORMATION
CHRISTMAS RETURNS
The Docs don't fit? No Problem. We have extended our returns period. All online purchases made between 30th October and 24th December can be returned up until 31st January.
**Please note we are currently experiencing a high volume of returns and therefore it may take slightly longer for your refund to reach you. Unwanted online orders will be cleaned and processed safely and it usually takes an additional two days to complete this operation. Please bear with us and only contact us if it has been 14 days since we received your order.**
LAST ORDER DATES
For your deliveries, you will need to order by the following dates to receive your goods by the 24th of December.
| COUNTRY | STANDARD DELIVERY | CUT-OFF TIME | EXPRESS DELIVERY | CUT-OFF TIME |
|---|---|---|---|---|
| Austria | 17th December | 16:00 | 21st December | 16:00 |
| Belgium | 18th December | 16:00 | 21st December | 16:00 |
| Bulgaria | 10th December | 16:00 | 20th December | 16:00 |
| Czech Republic | 16th December | 16:00 | 20th December | 16:00 |
| Denmark | 17th December | 16:00 | 21st December | 16:00 |
| Estonia | 14th December | 16:00 | 20th December | 16:00 |
| Finland | 14th December | 16:00 | 17th December | 16:00 |
| Greece | 10th December | 16:00 | 17th December | 16:00 |
| Hungary | 16th December | 16:00 | 17th December | 16:00 |
| Ireland | 20th December | 16:00 | 21st December | 16:00 |
| Latvia | 15th December | 16:00 | 17th December | 16:00 |
| Lithuania | 15th December | 16:00 | 17th December | 16:00 |
| Luxemborg | 17th December | 16:00 | 20th December | 16:00 |
| Poland | 16th December | 16:00 | 20th December | 16:00 |
| Portugal | 16th December | 16:00 | 20th December | 16:00 |
| Romania | 13th December | 16:00 | 20th December | 16:00 |
| Slovenia | 15th December | 16:00 | 20th December | 16:00 |
| Slovakia | 16th December | 16:00 | 20th December | 16:00 |
| Sweden | 15th December | 16:00 | 17th December | 16:00 |
*During busy periods Express Delivery may not be available, we apologise for any inconvenience*
CHRISTMAS CUSTOMER SERVICE OPENING HOURS
- 23/12/2020 - 09:00-20:00 CET
- 24/12/2020 - 09:00-17:00 CET
- 25/12/2020 - CLOSED
- 26/12/2020 - 11:00-18:00 CET
- 27/12/2020 - 11:00-18:00 CET
- 28/12/2020 - 11:00-18:00 CET
- 29/12/2020 - 09:00-20:00 CET
- 30/12/2020 - 09:00-20:00 CET
- 31/12/2020 - 09:00-17:00 CET
- 01/01/2021 - CLOSED
- 02/01/2021 - 11:00-18:00 CET
- 03/01/2021 - 11:00-18:00 CET