If you're looking to cancel/amend your order and it's been less than 15 minutes since you placed it, you can call us directly to request this.

Please make sure you're happy with everything before you confirm your order at the checkout page.

After 15 minutes, your order cannot be cancelled or amended as it's sent to our warehouse to be processed, but you can either refuse delivery to be sent back to us, or return it within 30 days.

We do not limit the number of items you buy; however if the total value of your shopping basket is very high, our bank may hold your transaction for our approval.

Unfortunately we do not offer a click and collect service currently. please check our delivery options here.

We are sorry that this has not come through! Order confirmations can sometimes go into your spam folder or you may have entered the wrong email address.

If you are unable to find your confirmation email then please call or email our customer services team.

Add your desired item/s to your bag and go to CHECKOUT. Click on PROMO CODE in the upper right-hand side, enter the valid code into the box and click APPLY.

Please note:

• Only one code can be used with each order.
• The code needs to be entered exactly as it's shown, including upper or lower case etc.
• You cannot copy/paste a code.
• You cannot apply a discount code after the order has been placed.
• Terms and conditions can change for each code so please check this when you receive a new code.
• Your total will be updated to show the discount applied.

Unfortunately gift vouchers are not available online or in store at the moment. Please sign up to our newsletter for the latest News and Offers.

Usually, your order will be sourced from the same warehouse and delivered together. However, to ensure you can order any product we have in stock, some items may be shipped from different locations.

If that's the case, you will not have to pay anything more for shipping and you will receive two different emails with your tracking numbers once your products are packed and ready to be dispatched. Once your order is on the way you will get further information for each delivery from our courier service.

To track your order, please follow the steps in your packing confirmation email.

All you need to do is click LOGIN/REGISTER at the top right of the homepage (or follow the REGISTER instructions on the checkout page) Fill in the NEW CUSTOMER details and create a password to keep your account secure. You can now start shopping

Please check that the code is entered exactly as it is shown on the promotion, including upper or lower case etc. Please also check the Terms and Conditions for the expiry date and rules, when using the code.

If you are still having trouble applying your discount code to your order, please contact our customer service team with details of the code that you are trying to use.

You may have checked out as a guest and created an account afterwards. The order will therefore not show in your account. If you have an order number then don't worry, you will receive email updates from us through your orders progression.

If you have not got an order number, then please contact our customer service team with your payment details, as your order may have been declined.