FREQUENTLY ASKED QUESTIONS
The Dr. Martens Canada Website www.drmartens.com/ca is owned and operated by AirWair International Limited and Dr. Martens AirWair USA LLC. All sales, deliveries, returns and customer support via this Website are fulfilled by a 3rd party service provider, UK Boots & Shoes Inc.
You can change your account information by clicking on SIGN IN/REGISTER in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.
Completely secure. The Dr. Martens Canada website is committed to protecting the security and privacy of your information. For details on the security of your transactions, please see our Privacy and Cookies Policy page.
Click on SIGN IN link in the top area of our website. Enter your e-mail address and password and your account info will be displayed. On the left of the screen is MY ORDERS. Click on this link to view the order details and view invoice information.
Click on the SIGN IN link in the top area of our website. Use the 'Forgot your Password?' link to request a new password via email.
Completely safe. The Dr. Martens Canada website server uses Secure Sockets Layer (SSL), an encryption technology that works with internet browsers, the industry standard. All transactions are processed via our transaction partner PayPal Canada. You do not require a PayPal account to purchase on our website.
The credit cards we currently accept are Visa, MasterCard and PayPal Express checkout. For American Express and Visa Debit please select PayPal at checkout to pay with these option.
Because of the high volume of customers purchasing from the Dr. Martens Canada website, our products may sell out from time to time. We do update our site regularly, but there is an inevitable delay in reflecting the fluctuations of quantities of product on hand, particularly since thousands of people visit our website every day. To avoid missing out on our featured items, we encourage you to act quickly.
In rare cases however, we may have to notify you via e-mail that a product is out of stock. Your credit card will be credited and you will receive an email notification for any out of stock product within 24 business hours.
Yes, we are occasionally able to restock items. However, we recommend that you take advantage of our in stock merchandise and place your order without delay.
Our website shows every item that we currently have in stock. If a style or size is not shown, it is temporarily sold out or no longer available. Many styles are seasonal. Please Contact Us to find out if the product will be restocked or not. Dr. Martens come out with new styles several times a year, and some old styles are discontinued.
Yes, provincial laws require that internet retailers collect sales tax in provinces where they are applicable and at current rates.
Shipping generally takes from 3 to 10 business days, depending on location of delivery.
Once the order is shipped, a tracking number will be emailed to you. If you created an account on our site you will also be able to login to view tracking information as well as account information, address book, order history and your wish list. You can use the shipment tracking number on www.fedex.com or www.canadapost.ca.
Shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.
Orders cannot be shipped the same day they are placed, but will be scheduled for processing typically within the next two business days (business days are Monday through Friday). This processing time allows for the product to be retrieved from the warehouse, packaged for shipment, and picked up by the shipping company. Occasional delays due to high volume occur, especially around the holidays or during promotional periods. We will contact you if your order cannot be filled for any reason. We make every effort to ship all orders within two business days of the day they are placed.
We want you to enjoy your products ordered as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your Dr. Martens item(s) for any reason, please consult our Returns Policy.