Orders placed on www.drmartens.com will ship within 2 full business days (Monday - Friday) once the order is placed and credit card authorization has been received. Occasional delays due to high volume can occur, especially around the holidays. We ship all packages via UPS with the exception of small, non-footwear packages (such as laces) and shipments to APO/FPO military addresses - in this case we use USPS (no PO Boxes). We do NOT have the ability to ship to PO Box addresses at this time.
Dr. Martens AirWair USA LLC is pleased to offer you 3 shipping methods - Standard Ground, 2nd Day Air, and Next Day Air. We ship to all contiguous 48 states, as well as Alaska and Hawaii, and there are no hidden fees. All items ship within 2 full business days (Monday - Friday) of placing your order, however occasional delays due to high volume can occur.
Yes. We can ship to APO/FPO addresses. However, we can only ship to these addresses using USPS ground service. There is no air service available at this time. There is some additional processing time on these orders due to extra paperwork, so they may take up to 5 days before leaving our warehouse. Ground USPS service can take up to a week to deliver to the APO/FPO address, and then there is whatever additional time the Military takes to get the shoes to the recipient. It's possible an order could take up to 45 days to be delivered.
Yes. We can arrange shipping to most zip codes in Alaska and Hawaii. However, due to our shippers' restrictions, we cannot ship to certain zip codes in these states. In addition, there may be certain restrictions on the dimension and weight of packages that we can ship to these states.
Yes! Dr. Martens AirWair USA LLC has partnered with a trusted third-party company, Borderfree, to fulfill orders for our international customers. If you need to shop on our International Site just click here and select your shipping country and shop in the currency of that region. Simply add items to your cart as normal, click the Checkout button and your order will be fulfilled.
Dr. Martens AirWair USA LLC uses UPS or USPS 1st class service. We will not ship any other way at this time.
Our products leave our warehouse within 2 full business days (Monday - Friday). Occasional delays due to high volume can occur, especially around the holidays.
UPS does not deliver on Saturday or Sunday. Business days are Monday through Friday. So if you place an order for next-day delivery and it leaves our warehouse on Friday, it will be delivered on Monday, the next business day.
Yes, along with our Standard Ground delivery we also offer 2nd Day and Next Day delivery options.
Unfortunately we are not able to refund return shipping charges. However, if you were shipped out a product that is incorrect, broken, defective, or damaged, please let us know by emailing firstname.lastname@example.org or calling us at 800-810-6673 BEFORE you ship the item(s) back to us. This will enable us to provide you with a pre-paid shipping label. In this scenario any premium charges you paid on your original order will be refunded.
Once the order is shipped, a tracking number is assigned. Login to your account and go to the My Account section. Click on Order History to bring up a list of your orders. Click the View button to view the shipping status and tracking number for that order.
You can use the shipment tracking number on www.ups.com.