RETURNS

30 DAY HASSLE-FREE RETURNS

Try on your Docs and make sure they fit, that they’re the correct size, and/or style. If not, you can return them up to 30 days from your order date. By downloading and using our return label, we will deduct $7 from your refund. If you’d like a different size or another style, please place a new order and we’ll credit your account once we receive your return. For tracking purposes we are unable to accommodate exchanges. Dr. Martens retail stores are unable to accept returns at this time.

US CUSTOMERS as a GUEST

  • Use this link to retrieve an RA number.
  • Print a label using this link.
  • Drop your package off at the nearest US Post Office, mailbox, or give to your letter carrier.

US CUSTOMERS with your ACCOUNT

  • Login to your drmartens.com link account and click on 
“Order History."
  • Find the order with the products you’d like to return and “Request Return.” Follow the instructions.
  • Print a label from drmartens.com/us/return-label
  • Drop your package off at the nearest US Post Office, mailbox, or give to your letter carrier.

Please keep your tracking number for reference. Once we receive your product at the warehouse, it may take 3-5 days to process the return. You will receive an email confirmation when your account has been credited, less the $7 for return shipment. Thank you.

INTERNATIONAL CUSTOMERS:

If for any reason you are not satisfied with your purchase, please contact us at support@drmartens.com or 1-800-810-6673 and we will provide you with further instructions on where returns should be shipped and your refund amount. Our partner Borderfree processes all refund amounts for returned items. The credit will be in the same currency, with the same exchange rate, as your original order.