YOUR ORDER

 

How do I get a copy of an invoice for my order?

Click on 'LOGIN' enter your e-mail address and your account info will be displayed. At the bottom of the screen is your order history. Click on the Order number to view the invoice.

 

How long will it take for my package to be delivered?

Standard ground shipping generally takes from 3 to 10 business days. We ship all orders from Portland, Oregon. 2-day and next-day shipping options are available for an additional charge.

 

How can I track my order?

Once the order is shipped, a tracking number is assigned. Click on LOGIN and enter your email address and password to login to your account.  Go to the My Account page and click on Order History.  Click on View next to the order # to view the shipping status and tracking number for that order.

You can use the shipment tracking number on www.ups.com.

 

Does UPS deliver on weekends?

UPS does not deliver on Saturday or Sunday. Business days are Monday through Friday. So if you place an order for next-day delivery and it leaves our warehouse on Friday, it will be delivered on Monday, the next business day.

 

Why didn't my order ship the same day that I place it?

Orders cannot be shipped the same day they are placed, but will be scheduled for processing within the next two business days. (Business days are Monday through Friday.) This includes orders shipping 2-day and next-day. This processing time allows for the product to be retrieved from the warehouse, packaged for shipment, and picked up by UPS. Occasional delays due to high volume occur, especially around the holidays. We will contact you if your order cannot be filled for any reason. Our warehouse facilities operate from 6:00 am to 2:30 pm Pacific time. We make every effort to ship all orders within two business days of the day they are placed.

 

 

How do I cancel or change an order?

We want you to enjoy your Dr. Martens products as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your Dr. Martens item(s) for any reason, please consult our Returns Policy.

 

 

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