Holiday Shipping Information


For guaranteed delivery before Christmas (12/25), US orders must be placed by the below dates for each type of delivery service:

Dec. 11th - Free Ground Service
Dec. 18th - 2nd Day Air Service
Dec. 19th - Next Day Air Service

Please note that we cannot guarantee Christmas delivery for International Checkout orders and APO/FPO addresses.

Returns:
For orders placed between Nov. 1st and Dec. 23rd, you will have 60 days from your order date to return your item(s).

Holiday Closures:
To give our employees time to enjoy the holidays our offices and distribution center will be closed on the following dates. We will not be available to answer your calls or ship your orders on these dates:

November:
Thursday, Nov. 27th
Friday, Nov. 28th

December:
Wednesday, Dec. 24th
Thursday, Dec. 25th

Dr. Martens AirWair USA LLC is pleased to offer you 3 shipping methods - Standard Ground, 2nd Day Air, and Next Day Air. We ship to all contiguous 48 states, as well as Alaska and Hawaii, and there are no hidden fees. All items ship within 2 full business days (Monday - Friday) of placing your order, however occasional delays due to high volume can occur.

Within the 48 contiguous states:

  • FREE Standard Ground on orders $50 or more. $5.00 Standard Ground on orders under $50.
  • For orders up to $19.99 - 2nd Day Air $14.95, Next Day Air $19.95
  • For orders up to $100.00 - 2nd Day Air $16.95, Next Day Air $21.95
  • For orders over $100.00 - 2nd Day Air $24.95, Next Day Air $29.95

To Alaska and Hawaii:

  • FREE Standard Ground on orders $50 or more. $5.00 Standard Ground on orders under $50.
  • For orders up to $19.99 - 2nd Day Air $24.95, Next Day Air $29.95
  • For orders up to $100.00 - 2nd Day Air $26.95, Next Day Air $31.95
  • For orders over $100.00 - 2nd Day Air $34.95, Next Day Air $39.95

 

 

Dr. Martens has partnered with a trusted third party company, International Checkout, to fulfill orders to our International Customers.  If you are shipping outside of the United States or if your credit card is billed outside of the United States, you can still purchase from Dr. Martens by clicking on the "International Checkout" option in the shopping cart.  

When you click on the International Checkout button, your items will be transferred to International Checkout for processing.  International Checkout will take your payment, process your order, and ship your order to you.  After placing your order, if you have any questions please direct all inquiries to International Checkout at support@internationalcheckout.com

 

Or phone them from 6:30am - 6:30pm PST at one of the below numbers:

USA and Canada: +1866.6820641
USA Phone: +001.310.601.8196
UK Phone: +44.20.8133.2436
Australia Phone : +61.28003.4685
Denmark Phone : +45.369.50312
Sweden Phone : +46.4069.35779
Hong Kong Phone : +852.8175.6057
Japan Phone : +81.50553.46826
Finland Phone : +358.(02)3619.0437
Ireland Phone : +353.1443.3715
Mexico Phone : +52.558.421.8266
New Zealand Phone : +64.9889.0408

 

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