We offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want. For tracking purposes we are unable to perform a true exchange for returned shoes.
- You have 30 days from the day your item shipped to initiate a return.
- Items purchased online at www.drmartens.com can not be returned at our retail stores at this time.
- We only accept returns on items purchased at www.drmartens.com.
- ALL items must be received in their original, unworn condition and must include all original packaging.
- A refund will be issued for the purchase price and if applicable, original shipping charges (as outlined in our Shipping Policy).
- Credit will only be applied to the original credit card account used for purchase.
- You are responsible for return shipping costs.
- If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
- Most credits are applied within 5 business days of receipt of the returned item, allowing for processing and inspection time.
- You will receive a confirmation email when your account has been credited.
If you created an account when you placed your order:
- To return an item, log in to your account, click "Order History" to review your order(s), and click on the "Request Return" button next to the appropriate order.
- Eligible items for return will be listed. Select the items and quantity you wish to return and enter a reason for the return.
- Print 2 copies of the Return Information sheet. Enclose one copy of the return authorization information sheet with your return and keep one for your records.
- You will receive a confirmation email when your account has been credited. Once the shoes are received it typically takes 5 business days to process the return and credit your account.