General Policy

We offer refunds rather than exchanges. That way you can re-order any style/color/size that you want, and at any time you want. For tracking purposes we are unable to perform a true exchange for returned shoes.

*Holiday Returns: For orders placed between Nov. 1st and Dec. 23rd, you will have 60 days from your order date to return your item(s). 

  • You have 30 days from the day your item shipped to initiate a return.
  • Items purchased online at www.drmartens.com can not be returned at our retail stores at this time.
  • We only accept returns on items purchased at www.drmartens.com.
  • You are responsible for return shipping costs.
  • ALL items must be received in their original, unworn condition and must include all original packaging.
  • A refund will be issued for the purchase price and if applicable, original shipping charges (see below).
  • Credit will only be applied to the original credit card account used for purchase.
  • You are responsible for return shipping costs.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
  • Most credits are applied within 5 business days of receipt of the returned item, allowing for processing and inspection time.
  • You will receive a confirmation email when your account has been credited.

Do you refund shipping charges?

Shipping charges will be refunded if: 

  • We ship an incorrect product
  • A product was shipped from our warehouse broken or defective
  • A product was damaged during shipping

In these instances we will refund your return shipping charges and any premium charges you paid on your original order.

 

Returns Procedure

 

If you created an account when you placed your order:

  1. To return an item, log in to your account, click "Order History" to review your order(s), and click on the "Request Return" button next to the appropriate order.
  2. Eligible items for return will be listed. Select the items and quantity you wish to return and enter a reason for the return.
  3. Print 2 copies of the Return Information sheet. Enclose one copy of the return authorization information sheet with your return and keep one for your records.
  4. You will receive a confirmation email when your account has been credited. Once the shoes are received it typically takes 5 business days to process the return and credit your account.

 

If you checked out as a GUEST or placed a PHONE ORDER:

  1. To return an item, click here, to go to our Returns Page.  Enter your Name and email address or Order # to pull up your information.  
  2. Eligible items for return will be listed. Select the items and quantity you wish to return and enter a reason for the return.
  3. Print 2 copies of the Return Information sheet. Enclose one copy of the return authorization information sheet with your return and keep one for your records.
  4. You will receive a confirmation email when your account has been credited. Once the shoes are received it typically takes 5 business days to process the return and credit your account.

 

 

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