SIZE & FIT
Size Guide Tables
Unisex for Women
Unisex for Men
|UK||Size 0 = 0-3 months||Size 1 = 3-6 months||Size 2 = 6-9 months||Size 3 = 9-12 months|
Frequently Asked Questions
Yes, we are occasionally able to restock seasonal items. However, we recommend that you take advantage of our in stock and place your order without delay. We do not re-stock SALE or CLEARANCE items.
Unfortunately we cannot give you information on stockists that may hold the style/size you require but can check the stock of our own Official Dr Martens stores.
No, our website shows every item that we currently have in stock. If a style or size is not showing, it is likely to be sold out or no longer being made. Many styles are seasonal, and as we change styles twice a year, some products will be discontinued.
Unfortunately we do not restock SALE and CLEARANCE items. These styles are usually from our previous seasons and will be discontinued.
Because of the high volume of customers purchasing from our Dr Martens Online Store, our products may sell out from time to time. This can sometimes happen in sale and busy periods. We do update our site regularly, but there may be occasions where we will sell out of a particular product before the update goes through. To avoid missing out on our featured items, we encourage you to act quickly.
In rare cases however, we may have to notify you via email that a product is out of stock. Your Payment will be refunded in full and you will receive an email notification from us.
Yes, two weeks after your order has been despatched you will receive an email from us in partnership with Reevoo.
You can rate a number of categories such as Comfort, Style and many others, and also add in the good and bad points of your product.
Unfortunately, we only sell Black, Cherry Red and Neurtral polish On-Line and In stores.
As our ranges change twice a year, we are unable to supply the correct coloured polish for all the materials that we use. We do advise contacting your Local Cobbler who should be able to assist you in finding a suitable wax based colour polish. (Please refer to your original care instructions when choosing a polish)
If you need any advice, then please contact our Customer Service Team.
This would depend on the material that your footwear is made from. Most of our products will have cleaning instructions on the site. This can be found on the product page under the FIT AND CARE tab.
If you are unable to find them or have any questions then please contact our Customer Service Team.
Some of our footwear do have removable insoles, such as our Revive and Elate collections.
If you have any questions about a certain style, please contact our Customer Service Team with the product details and we will be happy to advise.
The satchels can be treated like the footwear depending on the material.
Wonder Balsam can be applied to our oily and smooth leathers to help keep them supple, and as good as new.
Please check the product page for care instructions
No, Dr Martens can differ in size, depending on the design, so it would depend on the style that you are buying. Unfortunately we do not hold measurements for all of the styles we produce. Women’s footwear can be narrower than Men’s and Unisex footwear, just as Unisex footwear can come up larger.
As everyone’s feet are different, we would suggest trying the pair on to make sure that they are the perfect fit for you!
Dr Martens can differ in size, depending on the design, so it would depend on the style that you are buying. Unfortunately we do not hold measurements for all of the styles we produce.
We would suggest that you try the footwear on and if they are found to be unsuitable, we are more than happy to process a full refund providing that the order is returned in the required condition. You can then place a new order for the correct size. If you are between sizes, the you may benefit from using an insole in the larger size.
Alternatively you can use our Store Locater to find a store near you.
Feet come in a wide Variety of shapes and sizes! Unfortunately, Dr Martens cannot guarantee that every style will suit everyone's feet. We suggest trying the shoes on when you receive them and wearing them indoors to make sure that they fit you.
You can return them for a refund, as long as they are in an unworn condition.
We attempt to have a wide Variety of styles available at all times, so that you are able to find something that will be comfortable for you.
Dr. Martens offers an entire range of shoe laces that includes not only our classic black round and brown round versions, but also our distinctive brown/yellow laces and our very British Union Jack flat laces. We recommend using the following guide when buying replacement laces:
- 3 eyelets and kids shoes – 60cm or 65cm laces
- 4-5 eyelets – 90cm laces
- 6 eyelets – 120cm laces
- 8-10 eyelets – 140cm laces
- 14 eyelets – 210cm laces
- 20 eyelets – 240cm laces
Unfortunately as we make so many different styles, we are not always able to stock laces for them all.
If you require any further assistance, please do not hesitate to contact us.
Most of our footwear is made from natural materials, and some include prints that are cut from larger sheets of material. This means we cannot guarantee that all of the footwear will be the same, as some may vary in shades and the patterns and prints can come in different variations.
No two pairs will be the same, which all adds to the individuality!
We endeavour to work only with reputable tanneries and material suppliers. The tanneries we work with source their hides predominantly from North America and South America.
These regions are the largest beef-producing regions in the world and as such have some of the highest standards in the world for animal husbandry and animal welfare. We would not source from any new tanneries without first carrying out a thorough investigation into the origin of the hides used and the welfare systems in place.
It is the intention of Airwair International Ltd to conduct its business to the highest possible standards of business behaviour, within the laws of the countries in which it operates.
Airwair International intends only to work with reputable suppliers and manufacturers and endeavour to ensure that all products are produced lawfully and without any exploitation of the people producing them.
The code is designed to be ethical, auditable and achievable and to promote the development of Airwair International suppliers. It is not our intention to withdraw business from any suppliers found to be in breach of the code, rather to work with that supplier to help them achieve the required standards.
It is the responsibility of each supplier to issue this code to all material and component suppliers and to actively engage with them to ensure that the standards are met.
The provisions of the code constitute minimum and not maximum standards; all suppliers should strive to exceed the standards.
Dr Marten’s footwear, with its PVC air-cushioned soles is known for both its comfort and durability. It is, however, wear-tested in a street environment, not in a kitchen environment.
Fats such as cooking oils and greases used in kitchens are very aggressive on all types of footwear, including Dr Martens. If shoes are intended for this environment, we suggest special care. Washing the soles off daily with warm water and a grease-cutting soap (i.e. Dawn, Palmolive, etc.) and ensuring that the uppers are cleaned and protected may help footwear last longer in the kitchen environment.
Dr Marten’s soles are oil, fat, acid, petrol, alkali RESISTANT, but not PROOF.