Delivery & Returns
international delivery

International Customers  (WHEN CHECKING OUT...)

When you have selected your purchase(s), first proceed to “Checkout” and then click on the yellow "International Checkout" button at the top right, below the "My Basket" and "Checkout" buttons.

From the International Checkout page, you will be prompted through the remainder of your purchase.

Thanks for shopping Dr. Martens.

Dr. Martens E-Commerce LLC has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers.
Clicking the 'International Checkout' button will transfer you to the International Checkout site along with the information in your shopping cart.
You may pay with international credit cards, PayPal and bank wire transfers. International Checkout will process your payment and guarantee delivery.
Once your order is completed, all inquiries should be directed to International Checkout cs@internationalcheckout.com

Terms of Use

This Site and its information suppliers make no representations or warranties of any kind with respect to services, information or data made available by This Site, including but not limited to the warranties of fitness for a particular purpose or merchantability or non-infringement.  This Site and its information suppliers make no representations or warranties of any kind with respect to the truth, accuracy or completeness of any statements, information, materials, services or data made available by This Site in the Internet site.
This Site and its information suppliers assume no responsibility in connection with the use made available by This Site  In no event shall This Site or its information suppliers be liable for any delays or failures in performance or for any interruption of this Internet site. In no event shall This Site or its information suppliers be liable for any special, incidental, indirect, punitive, or consequential damages or for the loss of profit, revenue, or data however they may arise, even if the user or viewer of this Internet site has been advised of the possibility of potential loss or damage.  This Site does not warrant or make representations or endorsements as to the quality, content, accuracy, or completeness of the information, text, graphics, links, and other items contained on this server or any other server.  Such materials have been compiled from a variety of sources, and are subject to change without notice from This Site as a result of updates and corrections.

Unless otherwise legally permissible, commercial use of the materials is prohibited without the written permission of This Site  All trademarks mentioned herein are the property of their respective owners.  Some of the links on this and subsequent pages may lead to resources outside This Site's control.  The user of these resources or links should not construe the presence of these links as an endorsement.  This Site is not responsible for the content of such external link.  Communications made through E-mail and Messaging system shall in no way be deemed to constitute legal notice to This Site or any of its agencies, officers, employees, agents, or representatives.

Dr. Martens Privacy Policy

Effective Date: December 1, 2009

This Site (as defined below) is operated in the State of Oregon in the United States of America. Consequently, by entering it, you understand and agree that your actions on this Site are governed by the laws of the State of Oregon and the United States of America as applicable (the "Governing Laws"). Please be aware that your rights under the Governing Laws may be different than those of where you reside. Specifically, the regulatory, reporting and disclosure obligations of the site operators may require the sharing of your personal information with foreign third parties and law enforcement agencies to fulfill their legal obligations.

We value your privacy. This notice describes the Privacy Policy (“Policy”) and practices of our site, www.drmartens.com (the “Site”). We have implemented this Policy to describe the types of information that we collect, what we do with it, how we protect it and when we disclose it to third parties. Please read the following Policy to understand how your personal information will be treated as you use the Site. By visiting our Site, you are accepting the practices described in this Policy. This Policy is subject to change from time to time. You should periodically check the Site for updates.

Our Site may reference or contain links to other websites operated and maintained by third parties. Other websites may reference or link to our Site. These sites have separate and independent privacy policies. We are not responsible for the privacy practices or the content of other websites. You should review the privacy policies of each site you visit before disclosing any personal information.

Information We Collect

Use of Information

Except as follows, we will not disclose your personal information to third parties who are not our affiliates without your consent.

Your California Privacy Rights

Under California law, you have the right to request and receive information from retailers concerning any third parties who have received personal information about you from the retailers for the third parties' direct marketing purposes. Any such requests for information from us can be made by sending an e-mail through the Contact Us page on the Site located at http://www.drmartens.com/Contact.asp or by calling us at 1-800-810-6673.

Correcting or Updating Information

We endeavor to keep our customer records complete and accurate. If your personal information has changed, if you believe that we have incorrect personal information about you, or if you simply want to review your personal information for accuracy, you may contact our Customer Service Department by sending an email through the Contact Us page on the Site located at http://www.drmartens.com/Contact.asp or calling toll free at 1-800-810-6673 (United States) or 0044 (0)845 769 7178 (outside of the United States).

The length of time we keep your information will vary depending on the nature of your transactions, on the Site and personal information involved. We have retention standards that meet customer service, legal and regulatory needs. For these reasons, we may keep your information beyond the end of your relationship with us. When your information is no longer required, we will dispose of it with appropriate care and diligence. Details about information we retain, the period and purpose for which it is retained as well as details about our disposal process, can be obtained by contacting our Customer Service Department toll free at 1-800-810-6673 (United States) or 0044 (0)845 769 7178 (outside of the United States).

Opt Out

To modify your e-mail subscriptions, please let us know by following the instructions in any email newsletter or update that we send to you. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the “My Account” section of our Site and remove your shipping address, billing address and payment information. This will effect a deletion of all of your information which we may hold, however, please note that we may retain information about your sales transactions in order to service those transactions and for record keeping, for such reasonable period of time as may be required in connection with any question concerning such transactions. You may opt out of receiving any advertising or marketing from us by contacting us through the Contact Us page on the Site located at http://www.drmartens.com/asp.

Protecting Children’s Personal Information

We do not collect or maintain information from children we know are under 13. Children under 13 may browse our online store but may not create an online account, order merchandise, create a wish list, subscribe to our newsletter or enter our online contests or sweepstakes. Other restrictions may apply in connection with your participation in a contest or sweepstakes sponsored by us.

Security

We have physical, electronic, and procedural security safeguards to protect and secure the information we collect. Nonetheless, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of any information you transmit to or from our Site, and you do so at your own risk.

Application of Policy

This Policy applies to all personal information collected through the Site or collected by other means and stored electronically by us in connection with the Site.